Rules & FAQ
Las Guineas is a friendly, welcoming community. Our rules exist to ensure every guest — whether here for one night or the whole season — enjoys a safe, peaceful, and pleasant experience. We appreciate your cooperation.
Quiet Hours: 10:00 PM – 7:00 AM
Please respect your neighbors by keeping noise to a minimum between 10:00 PM and 7:00 AM. This includes music, generators, televisions, and loud conversations. Repeat violations may result in removal from the park without refund.
Speed Limit: 10 km/h (6 mph)
A strict 10 km/h speed limit applies throughout the park at all times. Children and pets share these roads — please drive slowly and stay alert. Violators will receive one warning, followed by removal at management's discretion.
Pets Welcome — With Responsibility
Pets are welcome and loved at Las Guineas. Dogs must be on a leash no longer than 2 meters in all common areas. Pet owners must clean up immediately after their animals. Pets are not permitted in the pool area, playground, or clubhouse. Excessive barking must be addressed.
Fires & BBQ
Open fires on the ground are not permitted. Charcoal or propane BBQ grills are allowed on your site with proper use. Never leave a lit grill unattended. Dispose of cooled ash in the designated containers. During high-wind or dry-weather advisories, grilling restrictions may apply — check with the office.
Day Visitors
Registered guests may receive day visitors between 8:00 AM and 8:00 PM. All visitors must sign in at the main gate and leave by 8:00 PM. Overnight visitors who are not registered guests are not permitted without prior management approval and applicable fees.
Check-In & Check-Out
Check-in time is 2:00 PM and check-out is 12:00 PM (noon). Early check-in and late check-out may be available upon request subject to availability. Please notify the office if you will arrive after 6:00 PM so we can prepare your site and gate access.
Cancellations & Refunds
Reservations are non-refundable. In the event of force majeure, a refund may be granted at the sole discretion of the Park administration. Cancellations must be communicated in writing by email or WhatsApp. No-shows forfeit the full deposit.
Occupancy: Up to 3 People per Site
Each site accommodates up to 3 people at the posted rate. Each additional person is 1,000 MXN per month, prorated for shorter stays. Please declare the exact number of guests at booking — undeclared extra occupants may be charged on-site or asked to leave.
Rates & Payment Policy
A 2,000 peso per month deposit (pro-rated for shorter stays) is required at the time of booking to confirm your reservation. Deposits may be paid by credit card, bank transfer, or cash.
The remaining balance is due upon check-in. All rates are listed in Mexican pesos (MXN) and Canadian dollars (CAD). Prices include potable water, sewer, WiFi, pool access, and shuttle service.
Electricity is not included. Each site has its own meter, read at check-in and check-out. Usage is billed at 4 peso/kWh, payable in pesos at the front desk on departure.
Frequently Asked Questions
We want your stay to be smooth from the very first question. Here are honest, detailed answers to the things guests ask us most. Don't see yours? Reach out — we're happy to help.
You can book directly through our website using the online reservation form, by email at [email protected], or by phone/WhatsApp. We recommend booking in advance during peak season (November through April) as our 35 sites fill up quickly. You'll receive a confirmation email once your deposit is received.